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Frequently Asked Questions

Kwetumarket.com is a B2B online marketplace designed to connect brands and manufacturers directly with buyers. Using blockchain technology, we make it easy for manufacturers to:

  • Produce on-demand.
  • Create distribution channels.
  • market their products online.
  • Manage sales effectively.
  • Access financial services.

By cutting out middlemen, we reduce the supply chain by 75%, lower costs for final consumers, and promote a cashless economy.



Kwetumarket isn’t just an online store it’s a platform to help African businesses grow and thrive in a global e-commerce market. We:

  • Empower businesses with tools to succeed in the digital economy.
  • Boost intra-African trade, currently at only 19%, aligning with the goals of the African Continental Free Trade Area (AfCFTA) and Agenda 2063.
  • Help businesses integrate into the global economy, where Africa’s share of trade is less than 4% today.

For Vendors
Are you a seller or manufacturer?
Grow your business with Kwetumarket.com, the easiest and smartest way to showcase your brand.

  • Sell your products and manage everything in one place.
  • Save hours of work with a user-friendly dashboard.
  • Reach last-mile customers across Africa and beyond.

For Buyers
Kwetumarket.com brings a trusted store to your fingertips.

  • Enjoy a seamless and secure shopping experience.
  • Get access to high-quality products directly from manufacturers at the best prices.

Join Us Today!
Whether you’re a seller looking to grow or a buyer looking for reliable products, Kwetumarket.com is your one-stop solution. Start now and discover the future of commerce.

For Buyers:

  •     Go to kwetumarket.com and click “Sign Up.”
  •     Enter your email, name, and password.
  •     Click “Create Account.”
  •     Verify your email, and you’re ready to shop!

For Vendors:

  •     Visit kwetumarket.com and select “Become a Seller.”
  •     Fill in your business details (name, email, and phone).
  •     Create a password and submit the form.
  •     Complete your store setup and start selling!

Quick and easy for everyone!




Browse Products

  •     Visit kwetumarket.com and search for the product you want.
  •     Click on the product for more details.

Add to Cart

  •     Select the quantity you need and click “Add to Cart.”
  •     Review your cart and proceed to checkout.

Checkout

  •     Enter your delivery address.
  •     Choose a payment method and confirm your order.

Make Payment

  •     Select your preferred payment option and complete the payment process.

Order Confirmation

  •     Review your order details and confirm.
  •     You’ll receive a unique order number for tracking.

Need Help?

  •     Live Chat: Monday–Sunday, 9 AM to 6 PM.
  •     Call: +250-788-500-266 (Monday–Friday, 9 AM to 6 PM).
  •     Email: sales@kwetumarket.com

Make sure your delivery details are accurate for a smooth process.




We offer two payment options:

Pay on Delivery

  •     Pay when your order arrives.
  •     Options: Mobile Money (MTN or Airtel) or Bank Transfer.
  •     Check details before payment.

Prepay Online with Flutter wave

  •     Pay during checkout using Mobile Money or Bank Cards (MasterCard or Visa).
  •     Follow the secure payment instructions provided.

Kwetumarket ensures all transactions are safe and secure.




Delivery times depend on your location and the product.

  • Estimated delivery time is shown during checkout.
  • To get your order faster, choose the nearest vendor and select a nearby pickup station for delivery.

We aim to deliver your orders as quickly as possible!




Yes, we have a hassle-free return and refund policy. If you’re not satisfied with your purchase, you can easily initiate a return request. We’ll guide you through the entire process.

Before you start the return process, please review the following considerations:

  •     Eligibility: Ensure the item is in its original condition and packaging.
  •     Timeframe: Returns must be requested within [3days] from the date of purchase.
  •     Non-returnable Items: Certain products, such as [list any non-returnable items like perishable goods, personalized items, etc.], cannot be returned.
  •     Refund Process: Once the return is approved, your refund will be processed to your original payment method within [7 days].
  •     Shipping Fees: Shipping costs for returns may be the responsibility of the buyer unless the return is due to a mistake on our part.

If you meet these criteria, simply contact our support team to initiate the return, and we’ll assist you in completing the process smoothly.




Yes, your personal information is completely safe with us. We take data security very seriously and use strong security measures to protect your details. You can trust that your data is safe and secure when you shop with us.




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