1. Seller Commitment

• Vendors are required to dispatch orders within the specified processing time listed on their product pages.
• Sellers must provide accurate shipping timelines and keep buyers informed of any delays.

2. Buyer Assurance

• Buyers can track their orders through real-time updates provided by the platform.
• If an order is delayed beyond the expected delivery date, buyers may contact support@kwetumarket.com for assistance.

3. Penalties for Delayed Shipping

• Sellers who repeatedly fail to meet shipping deadlines may face:
  • Reduced visibility of their listings.
  • Temporary suspension of their accounts.

4. Handling Exceptions

• Delays caused by unforeseen events (e.g., natural disasters, strikes) will be evaluated case-by-case.
• Sellers must communicate promptly to manage buyer expectations.

5. Resolution Support

If shipping issues arise, Kwetumarket’s support team will mediate disputes between buyers and sellers to ensure a fair resolution.