At Kwetumarket, we prioritize secure, transparent, and reliable transactions for both buyers and sellers. This policy explains our payment methods, protection measures, and dispute resolution process to ensure a safe marketplace experience.

1. Payment Options

We offer a variety of secure payment methods, including:

• Credit and Debit Cards: Accepted globally with advanced fraud protection.
• Bank Transfers: For direct and secure payments.
• Digital Wallets: Convenient and fast digital payment options.
• Block chain Payments: Where applicable, enabling secure, decentralized transactions.

All payments are processed through trusted, encrypted gateways to safeguard your financial data.

2. How We Ensure Secure Transactions

• Data Encryption: All payment data is encrypted to prevent unauthorized access.
• Fraud Detection Systems: We actively monitor transactions for suspicious activity and block unauthorized payments.
• No Sensitive Data Storage: We do not store sensitive information, such as card details, on our servers.

3. Buyer Protection Program

Shop with confidence knowing you’re protected. As a buyer, you benefit from:

• Delivery Assurance: Payments are held securely until your order is delivered and confirmed.
• Refund Guarantee: If your product/service doesn’t meet expectations, eligible refunds will be processed quickly as per our Refund Policy.
• Dispute Resolution Support: If an issue arises, our dedicated team will step in to mediate and resolve disputes fairly.

4. Seller Protection Program

Sellers are equally protected to maintain a fair and balanced marketplace:

• Secure Payments: Payments for completed and verified transactions are promptly released to sellers.
• Dispute Management: We provide support for resolving buyer claims and ensure sellers are protected from unfounded disputes.
• Fraud Monitoring: Our advanced systems help identify and mitigate risks of fraudulent activity.

5. Resolving Payment Disputes

If a problem arises, our step-by-step process ensures fair resolution:

1. File a Dispute: Submit a claim via email at support@kwetumarket.com with your order details and a clear explanation of the issue.
2. Investigation: Our team will review the claim and request supporting evidence from both parties.
3. Decision: Based on the investigation, we will issue a resolution, such as a refund, replacement, or payment release.

6. Fees and Charges

• Transaction Fees: Minimal processing fees may apply, depending on the payment method. These will be disclosed upfront.
• Currency Conversion: International transactions may incur conversion fees based on your bank or payment provider.
• Refund Fees: In rare cases, refunds may incur processing fees, which will be communicated during the process.

7. Security Best Practices for Users

Protect yourself by following these simple steps:

• Always review order details before confirming payment.
• Use strong, unique passwords for your Kwetumarket account.
• Never share sensitive account information or OTPs with anyone.
• Report any unusual activity on your account immediately to support@kwetumarket.com.

8. Chargebacks

We encourage customers to use our refund process for resolving issues. Unauthorized chargebacks may result in additional fees or account restrictions.

9. Updates to This Policy

Kwetumarket reserves the right to update or amend this policy at any time. Any changes will take effect immediately upon posting and will be communicated as necessary.

Contact Us

If you have any questions or concerns about payments or transaction security, our support team is here to help. Contact us at support@kwetumarket.com.