At Kwetumarket.com, our Product Monitoring Service is designed to provide both buyers and sellers with valuable insights into product performance, availability, and trends while ensuring quality and transparency. This service promotes informed decision-making and helps maintain a high standard of reliability across the marketplace.

We strongly encourage vendors to provide complete product descriptions, including quantities, specifications, and certifications (where applicable), to enhance trust and ensure regulatory compliance.

1. Purpose of the Product Monitoring Service

Our Product Monitoring Service supports marketplace operations by:

• Providing real-time updates on product availability, stock levels, and pricing.
• Offering performance insights, such as sales trends, customer ratings, and product views.
• Enforcing quality assurance standards to maintain trust and credibility.
• Encouraging vendors to meet compliance requirements by uploading certifications and ensuring detailed product descriptions.

2. Key Features

The Product Monitoring Service includes the following functionalities:

• Stock and Availability Tracking: Real-time notifications on inventory changes.
• Performance Analytics: Access sales data, customer engagement metrics, and trend reports.
• Custom Alerts: Receive updates on price changes, restocked items, or flagged issues.
• Quality Control Monitoring: Automatic checks to ensure product listings meet marketplace standards, including certifications and accurate descriptions.
• Compliance Support: Guidance for vendors to meet industry and regulatory requirements.

3. Vendor Responsibilities

To maintain the marketplace’s high standards, vendors must:

• Provide Complete Product Details: This includes specifications, features, and accurate images.
• Indicate Stock Quantities: Ensure inventory levels are up-to-date to avoid order cancellations.
• Upload Certifications: For products requiring compliance with safety or regulatory standards, relevant documentation must be included.
• Regularly Update Listings: Reflect changes in pricing, stock levels, or product details promptly.
• Respond to Quality Alerts: Address flagged issues within the given timeframe to avoid penalties or listing removal.

4. Benefits of the Service

For Sellers:

• Gain insights into product demand, helping you adjust inventory and pricing strategies.
• Boost customer confidence with accurate and detailed product listings.
• Resolve quality or compliance issues quickly with automated alerts and platform support.

For Buyers:

• Make informed decisions with access to product descriptions, certifications, and reviews.
• Stay updated on availability and price changes.
• Gain confidence knowing product listings meet quality and safety standards.

5. Commitment to Quality Control

Kwetumarket is committed to maintaining a trustworthy marketplace by:

• Conducting regular audits of product listings to ensure accuracy and compliance.
• Flagging incomplete or inaccurate listings for vendor correction.
• Providing buyers with detailed product information, including certifications when applicable.

Products found to violate marketplace policies (e.g., incomplete details, non-compliance) may be temporarily suspended until corrections are made.

6. Access and Usage

• Sellers: Access the Product Monitoring dashboard via your vendor account to track performance and update listings.
• Buyers: Use the “Watch list” feature to monitor preferred products and receive real-time updates.

7. Service Fees

Buyers:

Free access to all monitoring features to enhance your shopping experience.

Sellers:

• Basic Plan: Free access to essential tools like stock tracking and basic analytics.
• Premium Plan: Includes advanced insights, custom alerts, and priority support for a monthly subscription fee.

For more details on pricing, contact sales@kwetumarket.com.

8. Terms and Conditions

• Accuracy: Kwetumarket strives for accurate and timely updates but cannot guarantee error-free tracking due to unforeseen delays.
• Vendor Responsibility: Vendors are solely responsible for maintaining accurate and complete product information.
• Prohibited Use: This service is for marketplace-related activities only. Unauthorized use may result in account restrictions.

9. Dispute Resolution and Support

If any issues arise regarding product monitoring, quality flags, or listing accuracy, our support team is here to assist:

• Contact us at support@kwetumarket.com for guidance and resolution.
• Disputes will be handled promptly, with priority given to maintaining marketplace integrity.

10. Policy Updates

Kwetumarket reserves the right to update this policy as needed to adapt to marketplace requirements. Any updates will be communicated promptly via email or platform notifications.