Eligibility for Refunds

You may request a refund if:

•     The product/service is defective or damaged upon delivery.
•     You received the wrong product/service.
•     The product/service quality does not meet your expectations.

Refund Request Time Frame

• Refund requests must be submitted within 5 days of receiving the product or service.

How to Request a Refund?

To request a refund:

1. Contact our customer support team at sales@kwetumarket.com.
2. Provide the following:
   • Your order number.
   • A clear explanation for your refund request.

Our team will guide you through the return or refund process and provide further instructions.

Refund Method and Processing Time

• Refunds are issued to your original payment method or as store credit, based on your preference.
• Refunds are processed within 7 business days after we receive and approve the returned item.

Conditions for Refunds

Refunds are only eligible if:

1. Items are unused and in their original packaging.
2. All original tags and accessories are included.

Non-Refundable Items

We cannot provide refunds for:

• Perishable goods.
• Personalized or custom-made items.
• Items purchased on balance or credit.

Refunds for Sale Items

• Sale items are eligible for either a full refund or store credit, based on your preference.

Order Cancellations

• Orders can be canceled by contacting our support team before shipment.
• Refund eligibility will depend on the order’s processing status.

International Refunds

• International customers are responsible for return shipping costs and any customs fees for eligible refunds.

Restocking Fee

• A 20% restocking fee may apply to certain returns. Customers will be informed if this fee applies during the refund process.

Chargeback Policy

We encourage you to follow our refund process for any concerns. Unauthorized chargebacks may result in additional fees or account restrictions.

Refund Disputes

If there is a disagreement about your refund:

1. Contact our customer support team at sales@kwetumarket.com.
2. Be prepared to provide supporting evidence or documentation for your claim.

Our team will work with you to resolve the issue.

Policy Updates

Kwetumarket General Trading Limited reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting.

For any questions or assistance, please reach out to sales@kwetumarket.com. We’re here to help!