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Shipping/Delivery Policy

This Shipping/Delivery Policy was last modified on 2020

Kwetumarket.com wants to make your shopping experience as convenient as possible and best of all, some items are eligible for free shipping and free returns and some are not, meaning you can shop worry-free.
For products available for purchase through our site we have a 15 day no hassle return policy. If you are not satisfied with your item please return it within 15 days of delivery to receive a full refund. All products available for purchase through our site qualify for free shipping with tracking information. Processing time includes order verification, quality check and packaging. All orders are processed by product(s) owner for dispatch within 24 hours after the order is placed. All Rwanda orders are processed and delivered using Rwanda Postal Service. After processing and leaving the warehouse or store, expected delivery time is 1Hour-10 days to arrive at the destination but can take longer from time to time.

Safety Tips

Safety tips

Unfortunately, we can’t be there at all the stages of your communication with sellers, but we can share tips that will help you protect yourself from unpleasant situations

 

General safety tips

Check feedback: This helps to ensure the person is reliable. People who had experiences with particular sellers leave reviews to keep others informed of how deals went. Take a minute to check reviews before making a deal. Whatever experience you’ve had, other buyers will appreciate you sharing it with them. Remember to view the “Feedback” section whenever you have or plan to deal with a seller or service provider.

 

Avoid sending prepayments: Meet with sellers face to face in a public place or request payment on delivery. Check out the item’s quality and ensure it lives up to your expectations before you make that payment. Ensure that the packed item is the one you’ve inspected Inspect the item and pay only when you have it in your possession. Don’t give a scammer the opportunity to swap it with another. Never give out your financial information that can be misused Be careful and avoid scams or frauds such as fake payment services, fee requests, or requests to use money transfer services. Never share your PIN codes or passwords with anyone. Use common sense Please, avoid anything that appears too good to be true. For example, unrealistically low prices or promises of quick money.

 

1.Special safety tips If you’re looking for a job

  • Don’t pay fees for applying/interviewing;
  • Avoid going for an interview at an unofficial office address;
  • Do your research and check info about the company;
  • Never disclose personal info before you get a job offer.

2. Special safety tips If you’re looking for a car

  • Inspect the car to make sure it’s what you need;
  • Run a test drive and consider inviting a mechanic to be sure that there are no hidden damages;
  • Check all the docs and only pay if you’re satisfied. If you’re looking for services
  • Check feedback to make sure the person is reliable;
  • Agree on the scope of work and remuneration in advance;
  • Meet in person at a safe public place.

3.Special safety tips If you’re looking for a property

  • Avoid paying inspection fees;
  • If possible, go for a viewing with friends;
  • Check everything carefully to ensure it’s what you need;
  • Don’t pay in advance if it’s impossible to move in immediately.
  • Take time to conduct a thorough background check on the property before making payment Revisit the location, talk to the security personnel and neighbors. Confirm the property’s availability, clarify if it’s for sale or rent, and get the owner’s or property manager’s contact details. These simple actions will help you ensure that the deal is reliable